Refund & Cancellation Policy

This policy applies to all paid services on Gangavathi Jobs (gangavathijobs.com and our mobile apps): job seeker memberships, employer job posting packages, and promotions (Featured Job, Urgent Hiring, Homepage Promotion and Banner Advertisements). All prices are in Indian Rupees and include applicable taxes.

1. Delivery of service

All our services are digital. A membership, package or promotion is activated on your account automatically and immediately after your payment is confirmed by our payment partner, Razorpay. Nothing is shipped physically. A banner advertisement goes live after a short content review, usually within one working day.

2. Cancellation

• Memberships and packages are one-time purchases for a fixed period. They do not renew automatically, so there is nothing to cancel to stop future charges.
• You may request cancellation of a purchase within 7 days of payment by contacting us (see below). Eligible cancellations are refunded as described in section 3.
• We may cancel a purchase and refund it if we are unable to provide the service, or if a banner advertisement is not approved in our content review.

3. Refunds

• Unused purchases: you can get a full refund if you ask within 7 days of payment and have not used the purchase. Unused means no job applications made under the membership, no jobs posted with the package, or a promotion that has not started.
• Failed or duplicate payments: if money was debited but the service was not activated, or you were charged twice, the amount is refunded in full. Payments that fail at the bank are usually reversed automatically by the bank within 5–7 working days.
• Rejected banner advertisements: refunded in full.
• Used or partly used memberships, packages and promotions are not refundable, except where required by law.
• Accounts suspended for breaking our Terms & Conditions (for example, posting fake jobs or asking candidates for money) are not eligible for refunds.

4. How refunds are paid

Approved refunds are sent to the original payment method (UPI, card, net banking or wallet) through Razorpay. Once we process a refund it usually reaches your account within 5–7 working days, depending on your bank.

5. How to request a refund or cancellation

Open Help & Support in your dashboard and create a ticket with the topic "Payment / refund / cancellation", or use the Contact Us page. Please include your registered mobile number and the invoice number. We reply within 2 working days.

Email: support@gangavathijobs.com